A few weeks ago I got to ride with my teammate Jeremy as we delivered meals for the Knox County Mobile Meals Program. This is exciting for me because Jeremy is a fun guy. For a considerable amount of our journey, however, I did not get to talk to him. He kept making phone calls. I was disappointed with my teammate’s preoccupation (I’m selfish), but I started paying attention to what was happening on those calls. One of our seniors was confused about a doctor’s instructions. Was he supposed to quit taking his blood thinners before a procedure?
If you don’t know, Blood thinners are not something to alter lightly. I know someone who must take blood thinners to prevent clots from forming in their brain. Messing up the dosage could cause a stroke.
I don’t know our senior’s situation for whom Jeremy was making calls, but one thing was sure, Jeremy was determined to get his answers, and quickly. He spoke with other teammates familiar with the case. He spoke with the child of our senior, with our senior’s doctor’s office and with the specialist’s office scheduling our client’s procedure. After 45 minutes of assertive requests for clarification, confident reassurances to our senior’s children that we were finding a solution, and the occasional interruptions when he would pause to deliver meals to homebound seniors, Jeremy finally had the needed information. The next steps were to update our senior, make sure our team had the updated information, speak to the specialist’s nurse and then communicate with our client’s family. After all this, a relieved sigh came from Jeremy. I couldn’t resist: “Jeremy,” I commented, “It’s rude to be on your phone when you’re riding with someone.” The disgruntled, “are-you-kidding-me” look I received from him was priceless.
Facilitating communication among the many parties involved in caring for a senior is quite a task. Fortunately for our clients, communication among so many different entities and professionals is something at which our care management team excels. We understand exactly who we need to talk to in a doctor’s office because we have nurses from various backgrounds on our team. We also know how to compile such information into plain, easy to understand language for our clients – the ones who need to follow these instructions. We support our clients through communication with each other, with doctors and other professionals, and with their families. Ensuring that all parties involved in caring for a senior have the right information is only a small piece of what our care managers accomplish every day. Would you like to know what else our care managers can do for you and your senior? Give us a call at (865) 978-6168 to schedule a free consultation today.
By Dylan Adams